Maybe this will help - ordering from Plant Lust

Well, Plant Lust sent me an email saying my order arrived at my house today. No package arrived. The Fedex tracking number they provided showed they delivered it to some address in Washington state. I live in Florida. Not a good start for 1st order.

hey!!!!! ... they only missed by the entire width of a continent .... whats wrong with that ... lol

perhaps.. being on a middle man ... they mean the order was forwarded to a grower in WA???

I think Ken is right here. I have ordered from them in the past, and I seem to remember something similar. By the way, the plant I ordered (and eventually received) was quite nice, although it was probably three times as expensive as it could have been...

Interesting as the reason I ordered from them was pure coincidental, was looking at general information and saw a couple of cultivars for sale at some ridiculous price of only 10 bucks or so. Not liners either. I'm curious to see what they look like.

Well, now we know why those plants may have been so cheap. They may have never existed. So this will most likely be my one and only order with them after receiving this today, combined with the earlier attemp to ship the nonexistent plants across the county to a different address.

Hi there Scotti,

In preparing your order we discovered an error in our system and I'm very
sorry to tell you that the trees you had ordered are unavailable and will
be refunded. My apologies for the error.

Best,
Megan

sooo .. the retailer inventory list did not match the growers list .... oh well ...

i presume they refunded your payment.. or whatever ????

you dont need the middleman ... especially with the WWW .... try to deal direct with the grower .. presuming they arent wholesale ...

back in my collecting days.. i found that price was not really the determinative factor ... paying a few extra bucks ... 10 or 20% more.. sometimes got you 200% increase quality .... but you never really know.. until you see the product ... or one of has used that seller ...

there used to be a number of posts about favored vendors ..... im sure someone might link you.. if you are interested ...

ken

Yes, they refunded the payment. Definitely agree with you, paying extra for more quality always pays off in long run.

I have been buying, potting up, saving, growing, experimenting for a few years, and finally starting last winter planting my conifer garden. Trying to see what I can make go in my steamhouse of hot, humid SE zone 8b environment. I have been lurking, reading here for years (reading lots of your advice, always good!). Over time my personal experience with vendors has been excellent with Conifer Kingdom, Iconic Gardens, Western Evergreen, Dan's Dwarf Conifers and Evergreen Plant Nursery (in N. Carolina). I have had fair experience from Mr. Maple, Forest Lakes, Oriental Garden Supply, MapleStone Ornamentals, Maple Ridge Nursery. The only vendors I will not use again are Kigi and Singing Tree.

Which also brings me to a question. You comment 'back in my collecting days'; Do you not collect anymore? That kind of surprised me.

Thank, Dr. Bill! Good to know!

I bought a Japanese maple from them last fall, planted it within 24 hours. It was dormant, but seemed to be OK. This spring, there were buds. The leaves were slow to emerge from the buds, though (other Japanese maples in the neighborhood were in full leaf before the buds started opening). And then about six weeks ago, everything went dead. The buds/leaves seemed dead, but the trunk was still green, so I did not (yet) despair. I made sure it was watered once a week. At first, it looked like there might be new buds, but those have not materialized, and the trunk is now black. In short, the tree never leafed out.

I contacted them, and they said their policy is to not provide refunds after 48 hours of receipt of the tree. I have bought plants regularly from a handful of places, and this is the first time I have had anyone refuse to either replace or refund. More than $200 down the drain. No leaves ever. I will not be buying from Plant Lust again.

You do realize that Plant Lust is just a clearinghouse of member nurseries offering specific plants? PL is NOT the grower, they do not manage shipping and any guarantees or warantees would be the responsibility of the providing nursery.

I did not realize that. But I paid them, and as such have certain expectations that they or whomever they are representing are responsible. In retrospect, the lack of feedback or rating mechanisms on their website should have been a warning.

You are not going to get a 1 yr. warranty from many mail order joints

!!!!

ron

where are you.. and did you get a hard frost or freeze this spring ...

I am in DC. They sent it for planting in late fall. Dormant (as expected). No hard winter. No hard frost. Not asking for a 1-year warranty. Just asking for it to wake up.

I have planted many other dormant plants. Generally with 90-95% effectiveness. And when it hasn't worked, the sellers have been good about correcting the situation. This is an outlier.

I was skeptical because Plant Lust is located on the West Coast and I live on the East Coast. And shipping was via USPS which also worried me. Nevertheless, they had plants that I really wanted and couldn't find elsewhere. My plants arrived today in perfect condition. Expertly and careful packed. Still moist. I am SO happy. Will definitely order again.

i purchased 8 lonicera shrub plants, 4 gold and 4 red, I needed the gold to fill in to my existing foundation planting and the 4 red were to try something new. I have used lonicera for over 15 years and have had no problems.

on delivery the 4 gold plants were dry and almost dead, the red ones were dry but still viable. I nursed the red back to life and transplanted them. the gold never improved and are dead. I asked them to replace the 4 gold ones and they refused. How do 4 of the same 8 plants live and 4 die. All the red lived and the gold did not, something was faulty witht he gold. I just want the 4 gold plants replaced 4 live and 4 die and it is the recievers fault, i don't think so.

thank you john feehery

I received dead plants and weird back and forth emails that a representative said he would call me the canceled on me, then switched again and emailed he was calling me at midnight, then also never calles. its a scam.