I understand the frustration you are feeling; however, expecting unexpected delays in remodeling projects is the rule rather than the exception. If I read your note correctly, you are facing a one-day delay on that Wednesday, March 17. And that you created a schedule bringing you to completion on March 31 with no leeway to run even one day over. Unfortunately, a one-day delay can crop up almost anywhere in a project like this -- a contractor can be sick, an inspector may not be available exactly when you're ready for an inspection required for work to proceed, a contractor's truck might break down or tool might break, some additional material or tool might be needed, etc. While it sounds like you have been incredibly diligent about organizing your schedule and your various contractors, I'm afraid dealing with short delays along the way is par for the course. Also, although you have been providing build management information about your project all along, you say you just asked them yesterday for a water cut off on that particular day, and they promptly told you it couldn't be done that day. You say in one place that this is a long-scheduled vacation day for the super and that they could have told you earlier, yet you also say yesterday is when you told them you wanted a water cut-off on that specific day. If you had previously arranged this service on this day, then built your schedule around it, and then they said "oops, we forgot; he's off that day", your frustration would be understandable, but it doesn't seem that's what happened. Keep in mind that although all the intricate details of your job are top-most in your mind, the management office is likely only checking the paperwork you've been providing them for compliance with city and building rules and procedures; if you hadn't highlighted March 17 as a day when you were requesting a temporary water shut off, it is unrealistic to think they should have figured that out from the other documents you provided. Again, I feel your pain, as does anyone who has had to contend with unexpected remodeling project delays. I'm certainly not trying to add to your irritation -- rather, I'm suggesting that (at least from the information you provided) this scheduling glitch may not be as "thoughtless" as it seems to you. The best thing I can suggest is to take a step back and take a deep breath. Then, start working with your contractor to adjust the schedule as best possible, and hope they can work around the one-day water delay or otherwise make up the day over the course of the following two weeks. A contractor in NYC is used to dealing with delays like this all the time. Best wishes for your project to proceed smoothly from here on out! :) -- Eric

No, I didn't report her even though she deserved it. My SIL would have been furious with me, and my in-laws would have too. This nurse was married to my lawyer, who was working on a political career (which he had some success with). This is a small town, and I just had the feeling that even though she would have been disciplined, too many people would have made me out to be the bad guy. I was much more passive then than I am now. I did report nursing incompetence once though. My son was born in this same small hospital, and he was the only baby there. 25 hours later a baby girl was born- there were still no other babies. When I left the hospital, I went home and went to remove his baby bracelet and it had the other baby's name, physician, birth info etc. I thought I had the wrong baby! I called the hospital very upset and they wanted me to bring the bracelet in right away- which I didn't do, I still have it. Apparently, even though DS and I were the only patients for a day, the nurses were having a conflict over who should do the task of putting the bracelet on and some other stuff, so nobody did it until the next day when they screwed it up. DS had to have his blood work redone, and so did the other baby. One nurse was disciplined. It did get back to me that some thought I was out of line for complaining, but I didn't care. As I told the administrators: "how do we know your staff hasn't mixed up babies before"? This was before DNA was done around here and if there hadn't only been two babies, one boy and one girl, it would have been a mess because I would wonder if I had the right baby!

Sorry guys - I deleted my comment within a minute or two because I realized that my post made no sense. I couldn't see the OP because it was unanswered and on the second page. When I posted, it popped up to the top and then I saw it. Sorry for the confusion.

I was using the term 'assistant' in a general sense. I didn't get a look at her badge, and she didn't introduce herself, except to say that she needed to ask some questions. If I'd known she was a PA, I'd have identified her as such in the OP. I wouldn't call her a receptionist--to me a receptionist is the person behind the desk, taking my name (and money), and scheduling appointments. It doesn't matter to me if she's an actual PA, or a nurse, or a NA who was just hired yesterday--if she works in a physician's office she should know basic medical terminology, and should be able to read the words on a sheet of paper. I used to work in an office in the same hospital complex, and before I was hired I was given a basic medical terminology test. My husband taught medical terminology, as well as courses in his chosen field, in the allied health program at our local college. As I mentioned, FIL was a medic and EMT. MIL was an RN. My sister-in-law is a nurse prac, and my son is a paramedic. Maybe being around folks in the medical field has made me more aware of minor mistakes, but colonoscopy is a very common term. Since we're speaking of colonoscopies, everyone, please make sure you have your screenings. I had mine in July--not fun, but now I can relax for a few years.