My 3 exclusive roses are now arriving this week. Pink O’Hara is the first and it arrives today! Let’s hope it is huge and not a tiny double plant.

What does "they need to be identified" even mean?

Are they going to wait for them to bloom?

Other than that how can you positively identify a bare plant? DNA testing?  

@KittyNYz6 Thank you for posting that screenshot from customer service. I only wish that GRF had been transparent about these delays and communicated to all of us with delayed orders. I ordered two generous gardener DA roses last september and am still waiting for delivery date (Im in zone 7a). I would have 1000% appreciated an honest response like that instead of the replies I would get from customer service (basically apologizing, with no reason provided). Because I didn't feel confident that my roses would ship, I purchased one GG potted rose from a local rose nursery, it was their last one). If my order ships, I might have to open up a generous gardener rose nursery :)

I just got emails from GRF that my order is being processed. I tracked the package, but only the shipping label had been made. So, we'll see how this turns out. They must have read my comments on this thread. I hope everyone else gets their roses still to be shipped, and they are the correct rose in the correct form--grafted or own root. Diane

Diane, I got shipping notifacation ”Label created” on May 1, still no updates. But they shut me up for almost a week! Sent them another email today.

I can see why they’d wait for a bloom for a positive ID if they had issues with their vendor. That makes sense. Otherwise, there would be a lot of refunds and corrections. If they don’t do that, no one will buy from them in the future. It’s a good business decision.

I have waited a year for an exclusive and I’m willing to wait a few more weeks.

However, what I don’t understand is marketing their new exclusives when we still haven’t received the original exclusives. But then again, people love hard-to-get florist roses! :) I saw one listed that caught my eye…

Got very kind email saying The necessary label has been created, and your order is slated for shipment imminently. Hope to get something soon.:)

Elena, that sounds about right. I did email GRF right after the notification and asked them to confirm that I would be receiving Ashley as a two year old potted, grafted rose, not an own root plant. Paul answered in about 30 minutes that, yes, that was what I would receive (when pigs fly, of course). Diane

PS, they're marketing new arrivals, 25 per cent discounts, etc, etc. And everything but the kitchen sink. I get new mailings every day.

My own root Pink O’Hara came as it is a tiny double plant, hopefully, the last two bare root roses coming Wednesday. will be bigger! (I got a few bare roots earlier this year from J&P and Old Fannie Farm, and those were large and healthy.)

Here is the Pink O’Hara.

Alice, Oh, My, Pick off the dead brown leaves. At least canes are green. White leaves will turn green. I wonder if the March week freeze damage grew out? i had burned wilted leaves grow out from frist famage week, but removed them, now green leaves have grown…..….They do easily recover growing new leaves. Maybe that frist week delayed all the growth? Weatger can damage crops….. but usually customers don’t oay for it????? You could grow out new keaves in sun in 1-2 weeks-it will be fine or ask a replacement?

My order is on the way.

I am strongly recommended to use a formal style of letter with problematics business and some related issues. Works like a charm, in many different situations.

=================================================

Dear XXXX,

I hope this message finds you well.

I am writing to inquire about the status of my recent order, number XXXX, as indicated by the UPS notification regarding the creation of the shipping label on May 1, 2024. However, as of today, I have yet to receive any updates on the shipping status despite providing the UPS tracking number: XXXXXXXXXXXX.

Could you kindly provide clarification regarding the current situation?

Additionally, I would like to kindly remind you that I am expecting to receive an exclusive rose, specified as a Two-year Grafted Roses in a pot.

Thank you for your attention to this matter.

Best regards,

To update everyone, after a few days i got a response back saying they would refund me. After a few days i DID recieve that refund. So thats good at least!!!! I managed to find a PJPII at the local nursery (buds have brown petals and there’s an odd brownish faded marking on the leaves as if someone drew with pencil on the leaves…? anyone have any ideas how to fix the buds and leaves?) for 30 dollars wayyyyy better price. Now i just need to find a poseidon. Glad they made good on cancelling my order and refunding me

I am still waiting on my refund 10 days later. I was told my rose was not available after all and they gave me the option for a refund.

Liz....

Dear Grace,

I am writing to express my disappointment regarding the cancellation of my order for roses, which I had eagerly anticipated receiving. Despite your commitment to provide a refund within a specified timeframe subsequent to the cancellation, I regret to inform you that ten days have since passed without the receipt of said refund.

Given the circumstances, I kindly request clarification on the current status of the refund process and any associated timelines. It is imperative that we resolve this matter promptly to avoid any further inconvenience.

Thank you for your attention to this issue.

Sincerely,

Liz

Kitty, I got the dead leaves pulled off and it looks better now. The Koko Loko tree is blooming.

One of my two exclusives arrived as a grafted plant. It’s leafed out nicely but doesn’t seem well rooted. Most of the soil on one half (about 6 inches of the 8 inch pot) had already spilled out because it wasn’t securely rooted in. I’m still waiting on shipment for the other exclusive I purchased in the same order

AirT, I can see the roses needing more than 2-3 weeks to root in potting soil. It’s a bare-root, in soil, but leafing out. It shall do well w/ TLC, though. I’m glad you at least received 1 Exclusive, so far!

Sophia, I am glad you received your refund finally, your PJPII was found at a nursery. If the leaves have brown weathered streaks and buds are brown petalled, remove them. Pick off any dead or brown parts. It will grow again in sun in 1-2 weeks leaves/buds.

Alice, Beautiful Koko Loco blooms! I’m glad you removed all dead leaves. A gorgeous tree now!

Roses are in a continual growing state of renewal. Once dead growth is picked off it will immediately grow anew! Pruning helps them grow anew!

GRF delivery today: Mother of Pearl-after I pruned it, needed some dead leaves removed.

Waiting for my Notting Hill Exclusive (waited a year) and Bl Baccara to ship???

Rouge Royale canceled again by GRF. I asked for 2 refunds last night: Yoga Trendsetter Exclusive (waited a year) & Rouge Royale refunds.

No, again and again. Diane

To update everyone, I did receive a UPS notification, shipping label created on 5/2. Then no further activity until 5/8 when the package officically departed CA. Finally the status says its moving through their system hoping to arrive in MA by monday 5/13!

Still waiting. I did notice in the latest Victoria Magazine, Gracie's latest book featured in an article called "Graceful Treasures". I'm not giving out the book's name. She's can do the publicity hounding on her own. Diane

I just received my 2 last exclusives, Brut and Amnesia. My order said both would be bare root, shipping said one was 1 gallon and the other 2 gallon, but I received two 2 gallon roses. That works for me. Both are healthy, are cut short and have chunky stems.

GRF says they issued me a refund for Rouge Royal $90.95. Still looking in my bank account. Glad to receive that back. Now they are refunding mybYoga Trendsetter price, but not refunding shipping/tax. Hoping they refund all now.

Diane, I sympathize! Maybe I should send you one of my Ashley runts-I have two. Lol! (Oops! They are own-roots & you like grafted.)

HU,, Hooray! Your order is on the way!

Alice, chunky stems means lots of healthy future growth! Woohoo! Love those Exclusives!

Still waiting, but my daily email from dear Gracie was flogging her new book and I can order a signed copy now! Diane

I was told by my secret source, that GRF chopped the tops off the exclusive roses because they ordered shipping boxes that were too short. Glad you got your refund, Kitty. They probably credited your charge card for the refund. Check online for that. Diane

Mine came today! I'm in NJ. It's the first time I've ordered from there. Life of the Party has some spots and not as lush but I've read it can be a fussy rose. The others are healthy lush green. They're all big even though they were cut back some. I'm very happy with my order. Their packaging is simple and sturdy and they periodically offer 30% off coupons. So excited to see how they do in my garden. Especially Lavender Crush which I couldn't find anywhere locally. 🌹

No, no, no. I haven't received my order. Diane

Mine arrived. Will unpack it in 3 hours.....

I need take a break from GRF.

they just created ship labels for 3 my roses… but that was May 2. Today is May 9, GRF never shipped them , That included a ship label for Rouge Royale, which ZGRF later said they didnt even havebit ever at their farm. What are they creating fictitious shipping labels for roses they dont have and roses they have not even selected to ship yet. Lol Today they created a ship label for Notting Hill….. they create these ship labels a day after I send them an email…. then I wait & wait….. for it ever to ship?

I need to forget about this….I have other plants being delivered to focus on. There are many wonderful nurseries out there!!!

Have a lovely garden day.

GRF post updates always ruin my day. Kitty you have the right idea. Diane

Clearly grafted was the way to go with GRF; I’ve been getting roses from RVR, Heirloom, Northland, and ARE this month and even the bands from RVR look better than my sad little GRF order! Oh well, at least I’m done with this until it gets closer to time for my two Evelyns to ship.

Diane, Kitty, hopefully you both get your roses soon! It does seem they are finally ramping up but what a trial this has been!

Im not feeling confident on the status of my order, placed last fall. UPS tracking has no new updates and latest status on 5/8 says: Departed from Facility
Cerritos, CA

I did some googling searching ”grace rose farm delays” and i found a blog post titled ”Growing Pains” describing issues they had with fedex and mentioned mothers day being a huge issue. I should have read this before i ever placed an order. I just feel that a lot of us have been deceived. We cant feel sorry for her business when they are purposely moving forward with new orders and advertising the way they are. I think she will lose a ton of customers for her lack of response this season.

I hope everyone gets their roses soon. Did everyone dig/amend your planting spots in advance to make it easier when they arrive? I did so weeks ago at my own pace and on cooler days because I lose energy faster when it's warmer out. Lots of hauling compost in and cement-like clay out in wheelbarrows. I feel like some kind of overworked donkey sometimes.😂 The beautiful roses give me strength. Anyway, I hope GRF ships out your orders soon. Hopefully it will be worth the wait!

Mine are very good! Best luck to all of you!😎

Elena, your back garden is gorgeous! ...and here I thought you had a small yard!!!

Thank you, Vaporvac! We made a lot of improvements this season. Will post pictures when we are done. My back yard is not small, its very small!!

Elena, Beautiful roses & landscaping! could you show your back yard more? Love to see where your roses & greens & roses are situated? Thank you!

Thank you, Kitty! I will post more picture in a few, needs to finish a few spots.

Thanks, Magpie!

Received my Belinda’s Blush from GRF just a few weeks after placing the order. Lovely big canes and putting out tiny new buds. Has been the ground maybe 2 1/2 weeks

received my Belinda‘s Blush just a few weeks after ordering. Lovely large canes. It’s pushing tons of new growth and new buds. Been in the ground maybe 2 1/2 weeks

Was hopeful after receiving my ups tracking on 5/2. Customer service says that they are having issues with the packing slips automatically printing with the tracking. I didnt receive answers to any of my questions to them. Reading it back it sounds like chatGPT? Every email to customer service results in more and more delays, now they say next week. I’m not very hopeful guys. Feeling like groundhogs day.

I'll never order from GRF again, even if my order turned out ok. Their many and varied lies, obfuscations, delays, and outright bait-and-switch tactics are outrageous. It's like I'm reading Moliere. This absurd company's fragile-ego owner clearly cares more about her social media influence than actually having a stable business plan. All I've seen, mostly from the sidelines, is that they treat their customers with utter contempt.

Emmie, I had the same attitude towards them, but can not resist Tantau sell. Now when I got what have expected, I would say Never say Never!

Emmie

As a former Theater Major your post made me LOL

Carla

No. I'm still waiting for their exclusive, Ashley.

Emmie nailed it. And I shall never order from GRF again, either. Diane

@sautesmom Sacramento I'm glad it gave you a chuckle! I read Tartuffe in freshman English and found its absurdity absolutely hilarious. This is not a hilarious situation for customers, but it is absurd. I cannot believe a company gets away with such nonsense.

Emmie, I had to look up Moliere (my aborted English major seems to have passed him by) and I love absudist literature and plays so thanks for the introduction!

Personally, I’ve decided to wait until my Evelyns come in next year before I even consider GRF exclusives again but I might use them as a source for Otto & Sons roses if something pops up that I can’t easily get elsewhere. I also need a year to see how these florist roses even do in a no spray PNW garden like mine.

Tartuffe would be a great name for a DA rose!

I wonder why GRF plants take extremely long from the time a tracking is generated, the plant boxed to when it arrives to the owner Some of the unboxing pics look like potatoes that have been left in the pantry for way too long. Its much more than a leaf or two that developed without light during normal transport

Heather RR (PNW 8b) Oops, I realized you may not have encountered Moliere as an English major. It was actually world lit class... and that was 27 years ago. lol I feel both old and tired right now.

I'd LOVE a DA rose called Tartuffe.