Kitty

I don’t have a problem with own root roses, I have raised my own cuttings, received bands from Rogue Valley and friends that are much smaller and younger than what GRF is sending out. But if you were promised a 2yr grafted rose for the price you paid, as Diane was, that’s what you should be sent. On the Rose Vendor Facebook forum people are saying they were promised grafted (sometimes they re-iterated that and GRF confirmed via email), and still got small own root on the Exclusives.

Ben, If they are receiving a mistake…probably need to ask for replacement or refund.

There seems to be a lot going on at GRF: shipping Exclusives own-roots & 2 yr grafted, and selling a variety of other grafted potted roses, too., AND bouquets, too. And maybe super popular-overwhelmed with tons orders.

Maybe in future they will simplify and focus on 1-2 types roses & sell in future.

I have received fabulous bouquets and bloomed beautiful own-root roses from GRF in last 12 months; but delayed orders, too. And wondering when my 4 roses will come this spring. One rose so far they say is shipped.

I looked at GRF Facebk….. too long a thread, but saw several photos for todays GRF deliveries of dozens of beautiful potted “grafted” fully leafed-out roses!

Sheila and Kitty — thank you both SO much! I will plant my rose tomorrow. 💕💕

Kitty, I communicated with GRF over a week ago and in reply they said the roses were being shipped April 20-30. I've gotten no info as to whether my rose actually shipped, or this vague date is just pie in the sky. I'm not happy with the looks of Siri's Ashley, after the false promises and high prices we all paid. I'm predicting GRF is not in business in another year. Either that, or they get serious about being in business and quit trying to be rose celebrities. Diane

I am also did not get my order so far and not interesred in small own root, had ordered 2 Year Old Grafted Potted Rose Bushes: Baronesse and Alabaster.

Off if the Grace topic but still about roses that havent come, namely Garden Roses. I got an email today thanking me gor hanging in there and my rose would be ready this summer. Should I hold my breath ? lol Who knows maybe I will

Jemma, Did you order ”own-roots?” The GRF own-roots are small, seem to have less leaves this spring . The grafted are looking larger with more leaves from the orders I have seen on this thread.

If they are “Exclusive own-roots,” they're small & few leaveS on this thread. Is that what you ordered?” What did you order ”Grafted or own-root?”

I received larger own-root fully leafed blooming own-roots from GRF in fall 2923, but they probably had all season yo grow.

This us the NEW GRF SCHEDULE SHIP NEWS:

Well my 4 roses should have been shipped on April 21. A previous GRF schedule said ship April 21-30. Only 1 of my 4 roses was shipped yesterday. My 2 Exclusives were ordered 1 year ago-now late per this schedule, not shipped yet. My Rouge Royale not shipped yet, late per this schedule. (Hope tyey send recent ordered Bl Baccara this summer as stated they woiod.

Wonder why orders are late now? I justcemailed GRF. I will wait because I think they will come eventually.

Oh dear, Someone has just posted on Facebook that they ordered 3 grafted Exclusives from GRF and this is what she received. Who is their partner/grower who wishes to stay unamed? …Garden Roses LLC?

Kris,

That’s why you’ve not received your Garden Rose. GRF took them! (joke).

Yeah Ben, I saw that on the Rose Vendor Feedback FB group a few hours ago. Which is why I posted a couple of days ago that folks should read that group to see what's actually going on with GRF.

Well I thought I’d share a pic for encouragement of pink ohara . I have plants that arrived in November, own root one year old. They are the most vigorous of the bunch I received from grace . They do have black spot which I’ll blame on our weather and all that but normally bs is not an issue at all for me . The blooms are huge and very fragrant.

I did separate my plants ( 2 to a pot ) but someone told me that voids their warranty .

However I think once they got too big and roots became entwined, then what ? Wouldn’t that make an unhealthy plant too? Anyway I did it and they all survived lol .

I’m still waiting on plants as well . I’m trying not to worry much . I stressed myself out too much with GR Llc lol I can’t worry now

Any suggestions for the pale green leaves let me know !

btw they perfume the air all aroudn this area . its very lovely !

Second order of own-root exclusives arrived today, from left to right: White O’Hara, Unforgettable, and Notting Hill.

This time I got two singles and one double (the first order was one single and two doubles).

I repotted them all today and the roots look good for the most part except for Mansfield Park which was not great but should be fine. Some pictures below.

Separated Pink O’Hara.

The not great Mansfield Park after separation.

White O’Hara and Unforgettable look good.

Notting Hill is the best looking of the doubles I got.

Everyone potted up, they look much better already!

Overall I’m happy with these though it helps that I order own roots a lot and am familiar with how they look. Now to see how these florist roses fare in a no spray PNW garden 😄

Their partner farm in Arizona, which grew the exclusive varieties, is Francis Roses. GRF doesn't name the farm in any of their official materials, but around fall 2022, they posted some things on Instagram (I believe they were Instagram stories) that made it clear that Francis Roses was their grower in Arizona. I'm not posting this to blame the grower, and for all we know, Francis Roses delivered what they said they would deliver to GRF.

Sometimes I feel like GRF is living in a cottagecore la la land when instead they should be focusing on logistics and how to properly run a business. They aren't actually producing any product (besides the cut flowers they sell locally), so they should be making logistics and customer service their forte. Gracie seems to have endless money to burn on her ventures, so I'm not sure anything will change.

Windowsill,

I don’t think this particular batch of roses was grown by Francis.Seems she announced the start of the Arizona partnership this year, and these plants , while small, are much older than that. Francis grows for pretty much everyone in the industry and I have never seen a product like these.

Ben,

i read of her partner in Arizona 2 years ago. Maybe we can email & ask her whobis her oartner now? I see the mistake sent boxes of small roses-Wow! I hope they ask for refund.on the tiny starter roses.

Own-root roses are sm in first year, but not that sm.

Lilyfinch, Your last fall roses were gorgeous & O'Hara is beautiful! I received big Exclusive own-root leafted out, blooming 2 roses in fall.2023 one was double -Ashhley roses in one pot.

This spring the Exclusive own-root orders from GRF-“this thread “ look smaller, few leaves almost open than 1 year iwn-roots sometimes. That can happen with early spring; however I am in colder cool north NY & my roses are mainly leafed out now. Some growers de-leaf before shipping & they grow a few leaves started again.

Not sure why GRF Exclusive own-roots are being delivered sometimes with “few starter leaves,” sometimes this spring. Quality control needs addressed? I’d like to seem more uniform quality sent out.

Also, finally givng us shipping notice -“ A NEW SHIPPING SCHEDULE that is followed” for now being late for zone 6-7 would be nice, too???All orders were not shipped on tine for our zones.

However, receiving an GRF Exclusive is rare and love them anyway. They will leaf out & be great in just 2 weeks under good care.-if she’d finally send my 2 Exclusives order after my year wait????? And Rouge Royal grafted-potted, I ordered last fall?

Hope GRF answers my email and sends me quality roses soon.

Diane,

I hope you wrote GRF, again & they send you a quality rose soon. They are now late per their shipping schedule pisted on web. .

I am waiting anyway as I think our roses will all come, but what is the reason for delay with Exclusives now?

KittyNYz6

When I placed my order, there wasn't an option to specify whether I wanted own-rootstock or not. It simply listed one-gallon or two-gallon pots. I forgot which one I chose and only realized later that it was one gallon, with no mention of own-rootstock. Since I haven't seen them in person yet I have to ask for pictures from my friend and his

photography skills aren't the best, I'm guessing they're cuttings.

I'm debating whether to complain because even though they're in one-gallon pots, some arrived with hardly any leaves. I ordered a total of 11, so I expected better customer service. Not being given a delivery date was also inconvenient, as I'm away from home most of the year this year and have to ask friends last minute to receive them. I only get a shipping notification the day before they arrive.

One of them is arriving tomorrow, and I wish they'd just shipped them all together to save me from constantly bothering my friends. It's frustrating that whenever I ask questions about their roses, the representatives seem to know nothing about them. For instance, when I inquired about a rose called "Pink Peony" from their catalog, the representative sent me a link on how to care for peony plants.

The only person I like talking to there is Julio.

Heather RR (PNW 8b)

Did you order 2 gallon roses?

Lilyfinch z9a Murrieta Ca

I'm now thinking everyone that selected to receive their roses in fall got better plants and ppl who waited for spring got smaller plants :/. Did you order 1 or 2 gallon?

Jemma , mine are one gallon . To be fair , they had time to grow . When they arrived they were small and definitely didn’t fill out the one gallon pots but I wasn’t too concerned as I know they’d grow up. Also I was excited to get two plants in each pot ! Lol

Jemma, I don’t recall having any options for size when selecting my plants when I ordered last June and I was never given an option to get them sooner (fall as opposed to spring). Mine were all exclusives so maybe that affects the experience as well. They all came as one gallon roses.

My order states that Ashley, an exclusive, will be a two year old grafted potted rose. I just reread it. Nothing has actually arrived, of course. Diane

Jen,

In theory if my roses were ready in October they should be the same size of your roses. I believe they bought some time with that arrangement and gave me younger plants. So far all my roses only have one cutting too =(

Heather,

Maybe because your order in newer than mine. I ordered last April. Mine were all exclusive too besides Stephen Rulo that wont be ready supposedly until next year.

I have asked about my order, and got replay back same day:

Thank you for reaching out!

We are continuing shipments to your zone. Since we are shipping to zones 6–11 this week, shipping will most likely carry over into next week if not received this week.

Once your order is processed, you’ll receive a confirmation email containing a tracking number. Expect your shipment to arrive within 1 to 10 days after confirmation.

Please note that the plants will be professionally grown by our experts and will arrive during the optimal time for transplantation.

Please let me know if you need any further assistance.

PS. We have 86F tomorrow...

Jemma, the Fall ones were better plants - it goes to show Grace's forced wintering favor excuse was to buy time for plants not in existence, yet she refused to refund Plants that were canceled by GRF in the Fall - someone asked why not take one of the "overwintering" plants and ship it to someone who opted in for Fall. Instead of being 3x bigger "being overwintered in her greenhouse" and painting a beautiful scene of lush foliage and loaded with buds, Spring shipments actually shrunk. Instead of 2-3 cuttings per pot, people are sometimes receiving 1, chopped in half from its pot-mate. Not sure how she could make these promises with a straight face in front of the camera, knowing the truth.

Roses in Clay,

I would have appreciated that transparency from them. This was a deceitful business tactic. I so wished I would have chosen fall since I was in California then and did not know the following year I would have to travel a lot.
However, for me they did offer to cancel my order when I told them I was not going to be there to receive them. I needed an approximation when they would arrive to make arrangements for them. So far they have been lousy with letting me know when.

Diane, I just got a notification that my Ashley is getting prepped for shipping. I got a two year old grafted Ashley, maybe you will get a notice soon?

Got one more shipping notice for one of the Otto roses, but nothing about the other orders

Elena, I see that 86F would not be considered optimal time to ship. Oops!

They are late for all zones, not optimal time shipping.

Jemma, Order with few leaves, no shipping notice until day before arrived, customer service doesn’t know their roses…. Oops, Ok,

GRF said they will ship my order in next 2 weeks per email They are not sending me RougecRoyal-it was sub-optimal quality at supplier & not sent. I asked for refund.

Btw, I trained as a rose consultant “a team of customer service reps,” at a rose nursery. The business claimed they were experts, but the customer service reps knew nothing about roses until I trained them. They had been in business for years. They are actually a BIG popular Rose company. I have asked questions to customer service at the other BIG popular rose companies and their business also often claim they have customer service rose experts, but most of the time they just started learning a little bit about roses since they took the job. They usually know very little. GRF is not alone-most cistomer ser. reps know only a little about roses.

I think GRF could benefit from consistent standards and simplifying their business to focus on logistics.

Hey KittyNYz6,

I directly messaged you about something else =) please check it.

Kitty, I wish you could come to Idaho and buy a nice 5 gallon Rouge Royale from Edwards for $44. I noticed RR on their rose list a while back. If only Edwards shipped roses. Diane

Hi, Diane, Thanks! Maybe I will try RR another year from somewhere???

I emailed them today stating I wanted a refund since I havent recieved tracking for my zone 7… no response. I wonder how long I should wait to contact credit card company :////////

Got a shipping notification from GRF! Will see what they sent, but I said in my email :

" It is imperative to note that I have ordered two-year-old bushes in pots and not willing to accept a substitutions."

PS. Diane and everyone, hope you get what you ordered soon!

Kitti, I have ordered RR this season via Managerie.

Elena,

I am almost as excited as you are to see what you will get! I hope they are nice like what’s pictured in Grace’s own facebook, not nasty like Rose Vendor Feedback facebook.

I received notification that my two exclusives, Brut and Amnesia, are shipping soon. I’m still waiting for a ship date on the pink O’Hara so I think the 3 will all come together.

Oddly i got notice that mine would be delivered tomoroow ( today ) then this morning a ups update that it was being rescheduled with no tracking update . i was excited bc my husband was out of town for this deliveey and i wouldbt have to explain another rose delivery lol but im sure ups will arrive as he pulls in 😅

Jen,

Lol, I'm the same way with my plants and roses. I have to hide them from him and slowly introduce them inside .

Did any of you order unforgettable? Would love to see how the bloom looks besides the commercial pictures.

Sophia, Write them & exolain you’d like your roses asap or refund, maybe maybe? I wrote them & they shipped my 4 roses next day!!!!!

It apoears GRF is finally SHIPPING OUR ROSES NOW!!!! Exclusives, grafted, pwn-roots, all roses, etc!!!!! asap in this week & next week!!!!! I see you above are receiving your roses!!!!! Woohoo!

MY ROUGE ROYAL IS COMING!!!!!! Zit was shipped! yesterday!

It turns out-GRF found a Rouge Royal for me & shipped it last night, after I requested by email refund-Woohoo! -so I canceled refund. They replied in email asap last night, too. All was done in 1 day! They look like they are getting more on top of production now!-seeing your roses mostly all shipping!

Diane, Did you write them reqyesting asap ship your Asley or refund? .

lilyfinch, Yikes! Delayed UPS-! Hide from hubby! 🤪🥀😊😇 They will be beautiful roses!!!!!

I need to hide these roses from myself-stop purchasing!!!! I have too many! Lol! 🤪😊🥀😇

Enjoying seeing all your roses shipped!!!!!

WOOHOO!!!

Lilyfinch LOL SAME. hes always like more roses?!

Kitty, i did email them :( i emailed them a month ago and was told the shipping dates of 20-30th. Then when that didnt come true i emailed them asking for a refund and have gotten no response :/

Sophia, Oh, My! What did you order? I see you emaioed them I see you may have emailed 15 hrs ago for refund. Give them 24-48 hrs standard buz wait time. Then proceed as you feel best.

UPDATE: GRF shipped 3 of my grafted roses, but says in email to me they will ship my 2 Exclusives this week until next week. I am still waiting a year on Exclusives???

Interesting, I just ordered grafted Bl Baccara last week & now they shipped it. I ordered RougecR in fall-now shipped. I ordered Mother if Pearl a month or 2 back-now shipped.

i wonder what their ship system is! Not first come, first serve. Eclusives probably high demand, but if you waited a year-shouldnt they ship you first? Maybe stll gowing?

Shipping zones for Exclusives would be a consideration-shouldn't zone 7 (Diane’s zone) be shipped before zone 6, me?

I’d wait and hold out for my orders since they will probably be shipped sooner or later. Those Exclusives are sooooo unique-beautiful!-I can at least wait 2 weeks more.

Kitty ,

The non-exclusives are grown by Otto & Sons, those are big and plenty of supply so they can go out fast.

I bet she is still scrambling to get enough of the Exclusives up to a sellable size, hence the long wait. (I still don’t believe Francis grew those…they’ve raised literally millions of roses up to good sellable size, they’re not amateurs).

@BenT (NorCal 9B Sunset 14), thanks for providing the clarification about Francis Roses. I shouldn't have stated so surely that they were the growers. I only remembered that GRF posted about them in fall 2022, I believe in relation to their exclusives. But a lot of time has elapsed since then, so who knows. I do remember seeing lovely 1-gallon own-roots of GRF's exclusives on Instagram way back when, but those were presumably the ones that were shipped out to the lucky few who actually received their fall 2023 orders.

GFR and Francis don't follow each other on Instagram, so that points to there no longer being a relationship. (GRF does follow Otto's, and vice versa.)

Kitty, I ordered Poseidon, Pope John Paul II, and Francis Meilland so not even exclusives 😣 Finally got a response back after emailing them again saying they were going to escalate my case… but no updates since that ugh. hopefully by tomorrow this time I’ll have an answer

Sophia, you would think that for such a simple question on if they can ship your order they would know or could. That's the problem with big businesses... CS has no authority or real knowledge. I can't consider them small anymore with the volume, revenue, red tape. When I call High Country Roses who has been in business much longer, ship everything when I request, which is generally a week or two.. Matt knows exactly what's going on with my order. I feel bad for you. I ordered a Francis Meilland in June 2023 with GRF and I am thinking being zone 6 I still wouldn't have it. Meanwhile I ordered one from Menagerie two weeks ago, it arrived last week and I planted it yesterday after soaking a couple days. Waiting a half a year, year or two years matters, even if they come 2 years old, these roses could be growing in your garden if they didn't sell them so much ahead of time. Delaying seasons and delaying within the shipping season.

Sophia, Not sure why they are taking their time. Your ordered roses may be popular roses-shipping lots of popular roses-takes more time than the 3 non-popular roses they are sending to me asap. They may be working double time to ship the long list of popular rose orders to catch up.

Sophia, Ben, Maybe The popular grafted roses & popular Exclusives are taking more time to ship? More demand to deal with., And or maybe waiting for Exclusives to grow & look good to ship.

Maybe they are just sending what is ready to harvest first.

I love the Exclusives, love her high quality roses- when they look high quality!!! If she could make her business consistent high quality, simplify so she could do well at a few things & reliable in future….would be best!

BTW, Pixies Gardens is sending me UPS package of a pink Magnolia tree ordered yesterday-Wednesday. It arrives Saturday.,Now that’s service! Lol!

I ordered Francis Meilland from them on 4/17 this year and received it on 4/29! AND I am only newly considered zone 6. My frost free date is May 8. (I still consider myself zone 5 as we always get a -20 or -25 few days each winter. A couple years ago -35F.

Lilyfinch — I do the same thing! Hide it for awhile. Or if I quick plant it, he’ll never notice.

Just got an email notice that my 2 roses are being processed to ship! I have waited a year......

Judith

Judith, Is FRF shipping you Exclusives, you waited a year & you are zone 8? I am really confused with what zine grts shopped to firat…. seems random & what roses they chose to ship when?

Hope they ship my Exclusives, I waited a year, soon!

I have three security cameras on my house and no rose was delivered. This sucks!

In a word, NO. Diane

Kitty,

I would guess it depends on which Exclusive varieties you ordered. Someone who ordered Menta and Quicksand waited a long time and received especially tiny plants. Perhaps some of the other varieities grow much quicker and those orders are more easily fulfilled. It’s May already, so every zone should be able to receive plants…and yet, I bet their are still customers in every zone that have not yet received their order.